The contact center has become a core component of today’s enterprise, representing the hub of customer engagement and interaction. Providing a high-quality customer experience is critical to the success of the customer relationship and the overall perception of the company’s brand.
Today, that experience extends beyond the telephone to include email, chat, texting, mobile apps and social media. As a result, it is no longer sufficient to maintain a “call center” — organizations need multichannel contact centers that enable agents to move seamlessly across these lines of communication.
FusionStorm has designed, configured and implemented contact center solutions for organizations of all sizes and in a wide range of industries. We start by defining the ideal customer experience and how the contact center will enable that experience. We then help you choose the right contact center solution to meet those requirements.
Our engineers have the expertise to help you deploy a solution that optimizes customer interactions while maximizing agent efficiency. Sophisticated reporting and analytics tools help managers streamline operations and gain new insight into customer needs.